This guest blog comes from Mike Mason, Senior Vice President, Connected Care and Insulins.
Today is an important day – and one that we hope leads to better solutions for many people in the U.S. with diabetes. We’ve launched the Lilly Diabetes Solution Center, a new patient-focused helpline staffed with professionals who will identify personalized solutions for people who have trouble paying for Lilly insulin. Dedicated consultants will review the personal circumstances of people needing help and identify options for those who pay near the full list price, such as the uninsured and people in the deductible phase of their high-deductible insurance plans. We also have new solutions for people with lower incomes.
Our goal is to ensure that people paying high out-of-pocket costs are matched with the best solution available to relieve their financial burden and help ensure they receive the treatment they need. We don’t want anyone to pay full list price for their insulin, and many people who do will be able to pay significantly less by calling our helpline.
Help is available at the Lilly Diabetes Solution Center by dialing (833) 808-1234, where people can talk to consultants between the hours of 9 a.m. and 8 p.m. (ET) Monday through Friday. Helped will be offered in English, Spanish and other languages. The helpline will offer a range of new solutions for people with the greatest need including point-of-sale savings, counsel on accessing insulin through free clinics, and support for immediate needs.
Savings will vary based upon the individual circumstances of each person who dials the helpline. For people who already have co-pay or co-insurance plans, or are enrolled in Medicare Part D, the cost at the pharmacy may not change. But based on estimates, more than 400,000 people living with diabetes in the U.S. and Puerto Rico could benefit from the new solution center. Over the coming months, we will promote the helpline in a variety of ways including through paid advertising, social media and outreach to the diabetes community.
If you have questions or want more information, I encourage you to go to insulinaffordability.com or read our full media release available here. We want people who need help to call us, and we hope the solution center helps more Americans with diabetes afford the care they need to live longer, healthier lives.